Terms of Service

1. Acceptance of Terms

Welcome to the Master Pool Decks website (masterpooldecks.com). By accessing or using this website, requesting a quote, or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you should not use this website or engage our services.

These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and Master Pool Decks ("Company," "we," "us," or "our"), a pool deck resurfacing and contracting business operating in Phoenix, Arizona, and the greater metropolitan area.

Your continued use of this website following any posted changes to these Terms constitutes your acceptance of those changes.

2. Description of Services

Master Pool Decks provides professional pool deck and concrete surface services throughout the Phoenix, Arizona metropolitan area, including but not limited to the following:

• Pool Deck Resurfacing — Complete resurfacing and renovation of existing pool deck surfaces, including crack repair, surface preparation, and application of new coatings.
• Acrylic Cool Deck Coatings — Application of heat-reflective acrylic coatings designed to keep pool deck surfaces up to 30°F cooler than standard concrete.
• Stamped Concrete Pool Decks — Decorative stamped concrete overlays that replicate the appearance of natural stone, brick, slate, and other patterns.
• Epoxy Garage Floor Coatings — Durable, high-performance epoxy and polyaspartic floor coatings for residential and commercial garage spaces.
• Sports Court Construction and Resurfacing — Professional construction and resurfacing of basketball courts, pickleball courts, and multi-sport surfaces.
• Commercial Pool Deck Projects — Large-scale resurfacing and coating services for HOAs, apartment complexes, hotels, and commercial properties.
• Cool Deck Repair — Targeted repair of cracks, spalling, delamination, and other damage to existing cool deck surfaces.

The specific scope, materials, timeline, and pricing for any project will be detailed in a separate written project proposal or agreement provided to the Customer prior to the commencement of work.

3. Free Quotes and Estimates

Master Pool Decks offers free, no-obligation quotes and estimates for all of our services. You may request a quote by calling us, submitting our online contact form, or sending an email.

Please be aware of the following regarding our quotes and estimates:

• Non-binding: All quotes and estimates provided by Master Pool Decks are preliminary and non-binding. They are provided for informational purposes and do not constitute a contractual offer or obligation on the part of either party.
• Subject to change: Final pricing may vary based on actual site conditions, surface area measurements, material requirements, the extent of surface preparation or repair needed, and other factors that may only become apparent upon detailed on-site inspection or during the course of the project.
• Validity period: Unless otherwise stated in writing, quotes are valid for thirty (30) days from the date of issuance.
• Written agreement required: No work will commence without a mutually agreed-upon written project proposal or contract that specifies the final scope, price, and terms of the project.

4. Scheduling and Project Execution

Upon acceptance of a project proposal, Master Pool Decks will schedule the work at a mutually agreed-upon date and time. While we make every reasonable effort to adhere to scheduled dates and estimated timelines, project schedules may be affected by:

• Weather conditions, including extreme heat, rain, or humidity that may compromise coating adhesion or curing
• Unforeseen site conditions discovered during surface preparation
• Material availability or supply chain delays
• Necessary additional repairs not identified in the initial assessment

We will communicate any schedule changes to you as promptly as possible. Master Pool Decks shall not be held liable for delays caused by circumstances beyond our reasonable control.

The Customer is responsible for providing reasonable access to the work area, removing personal property from the project area prior to the start date, and ensuring that pets and children are kept away from the work zone during active construction and curing periods.

5. Payment Terms

Payment terms will be specified in the written project proposal or contract. Unless otherwise agreed upon in writing:

• A deposit may be required prior to the commencement of work to secure scheduling and procure materials.
• The remaining balance is due upon satisfactory completion of the project.
• We accept payment by cash, check, credit card, and other methods as specified in the project agreement.

Any outstanding balances not paid within the agreed-upon timeframe may be subject to collection efforts, and the Customer shall be responsible for any costs of collection, including reasonable attorney fees, to the extent permitted by applicable law.

6. Warranty Information

Master Pool Decks stands behind the quality of our work. We provide a two (2) year warranty on all pool deck resurfacing and coating installation projects, covering defects in materials and workmanship under normal use and conditions.

Warranty Coverage

Our warranty covers:

• Peeling, flaking, or delamination of applied coatings caused by material defects or workmanship errors
• Premature failure of applied materials under normal use conditions
• Workmanship defects that become apparent within the warranty period

Warranty Exclusions

The warranty does not cover damage or deterioration resulting from:

• Normal wear and tear, including gradual fading from prolonged UV exposure
• Improper use, abuse, neglect, or lack of reasonable maintenance
• Chemical damage, including but not limited to exposure to harsh cleaning agents, muriatic acid, or pool chemicals applied directly to the surface
• Structural movement, settling, or cracking of the underlying concrete substrate
• Damage caused by heavy equipment, vehicles, or excessive point loads not consistent with normal residential or intended commercial use
• Acts of nature, including but not limited to flooding, earthquakes, or other natural disasters
• Modifications, alterations, or repairs performed by parties other than Master Pool Decks

Warranty Claims

To make a warranty claim, please contact us by phone at (623) 521-1096 or by email at masterpooldecks@gmail.com. We will schedule an inspection to assess the issue. If the damage is determined to be covered under our warranty, we will repair or re-apply the affected area at no additional cost to you.

7. Limitation of Liability

To the fullest extent permitted by the laws of the State of Arizona:

• No consequential damages: Master Pool Decks shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, loss of profits, loss of data, or business interruption, arising out of or related to the use of this website or the performance of our services, regardless of the theory of liability.
• Maximum liability: Our total cumulative liability for any and all claims arising out of or related to a specific project shall not exceed the total amount paid by the Customer for that project.
• Website disclaimer: The information provided on this website, including but not limited to service descriptions, images, pricing estimates, and project timelines, is provided "as is" and for general informational purposes only. While we strive to keep the content accurate and up to date, we make no warranties or representations of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information contained on it.
• Third-party links: This website may contain links to third-party websites or services that are not owned or controlled by Master Pool Decks. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Arizona law.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, photographs, videos, illustrations, the Master Pool Decks name and branding, page layouts, and the selection and arrangement thereof, is the property of Master Pool Decks or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not, without our prior written permission:

• Reproduce, duplicate, copy, sell, resell, distribute, or otherwise exploit any portion of this website or its content for any commercial purpose
• Modify, create derivative works from, or reverse-engineer any part of this website
• Use any data mining, robots, scraping, or similar automated data gathering or extraction methods on this website
• Frame, mirror, or use any meta tags or hidden text that incorporates Master Pool Decks' intellectual property

Limited permission is granted to view and print pages from this website for your own personal, non-commercial use, provided you do not modify the content and you retain all copyright and proprietary notices.

9. User Submissions

When you submit information through our website contact form, request a quote form, or via email or phone, you acknowledge and agree to the following:

• Accuracy: You are responsible for ensuring that all information you provide (including your name, phone number, email address, project details, and any other submitted content) is accurate, current, and complete.
• Consent to contact: By submitting your contact information through our website or requesting a quote, you consent to being contacted by Master Pool Decks by phone, email, or text message regarding your inquiry, quote request, or our services. You may opt out of future communications at any time by contacting us directly.
• No confidential information: Unless we have entered into a separate written confidentiality agreement, any information or materials you submit to us through the website shall be considered non-confidential and non-proprietary.
• Photos and testimonials: If you provide photographs of your property, project results, or written testimonials, you grant Master Pool Decks a non-exclusive, royalty-free, perpetual license to use such materials for marketing, advertising, and portfolio purposes on our website, social media channels, and other marketing materials, unless you specifically request otherwise in writing.

We respect your privacy and handle your personal information in accordance with applicable privacy laws. For more information on how we collect, use, and protect your data, please refer to our privacy practices or contact us directly.

10. Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe upon or restrict anyone else's use and enjoyment of the site. Prohibited activities include but are not limited to:

• Attempting to gain unauthorized access to any portion of the website, its servers, or any systems or networks connected to it
• Transmitting any viruses, malware, worms, or other malicious code
• Using the website to send unsolicited commercial communications (spam)
• Submitting false, misleading, or fraudulent information through any form on this website
• Interfering with or disrupting the website or its associated servers and networks

We reserve the right to restrict or terminate your access to the website at any time, without notice, for any conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.

11. Indemnification

You agree to indemnify, defend, and hold harmless Master Pool Decks, its owners, officers, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your violation of these Terms of Service
• Your use or misuse of this website
• Any inaccurate or incomplete information you provide to us
• Your violation of any applicable law, regulation, or the rights of any third party

12. Governing Law

These Terms of Service, and any disputes arising out of or related to them or to the services provided by Master Pool Decks, shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles.

Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you hereby consent to the personal jurisdiction and venue of such courts.

Before initiating any formal legal action, both parties agree to attempt to resolve any dispute through good-faith negotiation. If a resolution cannot be reached through negotiation, either party may pursue mediation or other alternative dispute resolution methods before resorting to litigation.

13. Changes to These Terms

Master Pool Decks reserves the right to modify, update, or replace these Terms of Service at any time, at our sole discretion. Changes will be effective immediately upon posting the revised Terms on this page.

We will update the "Last Updated" date at the top of this page to reflect the date of the most recent revision. It is your responsibility to review these Terms periodically for any changes.

Your continued use of this website or engagement of our services after any changes have been posted constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should discontinue use of this website.

14. Severability

If any provision of these Terms of Service is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, while preserving its original intent as closely as possible.

15. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please do not hesitate to contact us:

• Business Name: Master Pool Decks
• Location: Phoenix, AZ
• Phone: (623) 521-1096
• Email: masterpooldecks@gmail.com
• Website: masterpooldecks.com
• Hours: Monday – Saturday, 7:00 AM – 8:00 PM